At Nutribray Healthcare Private Limited (Braymil), we understand that purchasing infant formula and baby nutrition products online in India requires flexibility, speed, and trust. Parents may sometimes need to cancel or modify their orders due to changing requirements, and we aim to provide a simple, transparent, and hassle-free cancellation process.
Our cancellation policy is designed while keeping in mind product safety, hygiene standards, and infant health compliance, ensuring that every order is handled responsibly.
Customers can cancel their order within 24 hours of placing the order or before dispatch, whichever is earlier. This allows sufficient time for order review before it enters the shipping process.
If the order has not yet been packed or shipped, the cancellation will be processed immediately, and a full refund will be issued to the original payment method. This applies to all prepaid orders for baby formula and infant nutrition products in India.
Once an order has been shipped, it may not be eligible for direct cancellation due to logistics processing and transit handling.
In such cases, customers may choose to refuse delivery at the time of arrival or contact our support team to check eligibility under our return policy. Any approved request will be processed as per our Refund & Return Policy for baby products in India.
For customers using subscription-based or repeat delivery services for infant formula, cancellation requests must be submitted at least 24 hours before the next billing cycle.
Once the next subscription order has been processed or billed, that specific cycle may not be eligible for cancellation. This ensures uninterrupted supply of essential baby nutrition while maintaining operational efficiency.
Due to the sensitive and consumable nature of infant formula, baby cereals, and nutritional supplements, certain products may not be eligible for cancellation once they are shipped.
This policy is strictly followed to maintain:
These measures ensure that all baby nutrition products delivered are safe, fresh, and uncontaminated.
Customers can request changes to their order within 24 hours of placing it, including updates to:
All modification requests are subject to stock availability, dispatch status, and logistics processing stage. Once the order enters the shipping phase, modifications may no longer be possible.
For approved cancellations made before dispatch, refunds are processed within 5–7 business days to the original payment method.
Refund timelines may vary depending on the payment mode:
These timelines apply to all online baby product purchases in India.
To request an order cancellation, customers should provide the following details:
You can reach out to our support team via email at:
nutribray@gmail.com
Our team ensures quick response and assistance for all order cancellation and refund queries.
Braymil’s cancellation policy is designed to balance customer convenience with product safety, ensuring a reliable experience for parents across India. With a clear cancellation window, transparent refund process, and strict hygiene compliance, we aim to provide trustworthy and secure baby product ordering.
